General terms and conditions
1.1. All provisions of these terms and conditions for bilateral cooperation are set by the company I.S.H. e.U. and the natural or legal person contracting with this company. The provisions are the integral part of the cooperation agreements of this company. In writing these provisions, I.S.H. e.U. in short, is the first party and the natural or legal person contracting with this company is the second party.
1.2. The subject of this contract is the bilateral cooperation of the parties in order to carry out the affairs of the applicants in accordance with the scope of services of the first party, so that the second party entrusts the process of doing the affairs of its applicants to the first party through the definition of project (ordering services).
1.3. All provisions of these terms and conditions apply to the current and future services of the first party.
2. The scope of service
2.1. The scope of services that can be provided by the first party is specifically, performing the affairs of the second party applicants based on the order registered by the second party and supporting all related matters during the customary working hours of the first party (according to local time Central Europe - Austria, from Monday to Friday from 08:00 to 18:00 and on Saturdays, from 08:00 to 13:00) excluding public holidays in Austria.
2.2. The exact scope of the services provided by the first party to the second party for each project (each applicant) will be clearly defined in each project and registered by the second party (via my I.S.H. portal).
2.3. If services other than those specified are provided to each other by the parties, prior to any action, will require a separate written agreement.
3.1. Obligations of the first party
3.1.1. The first party undertakes to carry out the affairs of the second party applicants as ordered by the second party, up to the maximum time specified (contained in the project details).
3.1.2. The first party undertakes to return the money paid for the relevant project to the second party if he fails to carry out the applicant's affairs and if the second party does not wish to re-agree.
3.2. Obligations of the second party
3.2.1. The second party undertakes to carry out the affairs of the applicants in accordance with the approved projects.
3.2.2. The Second Party also undertakes to consider and act in accordance with all laws and regulations in force in its own country, Austria and the European Union, regarding cooperation with the First Party, as well as with respect to its applicants.
4.1. Responsibilities of the first party
4.1.1. The first party is responsible for providing its services as well as taking over the legal affairs related to the affairs of the applicants (regarding the provision of services) according to the scope of services provided.
4.1.2. The first party is solely responsible for responding to the second party according to the scope of defined services.
4.1.3. The first party is responsible for informing the second party about the stages of each ongoing project.
4.2. Responsibilities of the second party
4.2.1. The second party is responsible for signing the contract, managing the communications and taking care of the related legal matters concerning its applicants.
4.2.2. The second party is responsible for checking the accuracy of the applicant's documents before registering the project and sending the documents to the first party.
4.2.3. The second party assumes the responsibility of informing the applicant in all stages of the project related to the applicant according to the information transmitted by the first party.
5. Terms and Conditions of using my I.S.H. portal
5.1. Using or transferring the portal is allowed only by the second party (the person who signed the contract), not any other people.
5.2. Changes to the account information by the second party are possible only with the approval of the first party, which can be done either by submitting a request on the portal or by sending an email.
5.3. Entering fake or incorrect information by the second party is not allowed at any stage of the process and in any way.
5.4. Any changes to the projects by the second party are possible only before the projects are approved by the first party.
5.5. The language of the portal is determined by the country of the second party and by the first surfer.
6. Payment Terms
6.1. Details and terms of payment for the services of the first party are specified during the registration and approval of the project, and all payments are possible only through the payment portal located on the portal.
6.2. The second party membership fee on the first party platform is a certain amount that is calculated and paid annually.
6.3. If the issued invoices are not paid by the second party within the prescribed time limit (in each invoice), the project or commissioned will be canceled and the relevant information will be deleted.
7.1. Any possible changes in the provisions of these terms and conditions will be notified by the first party to the second party.
7.2. In case of any significant changes, the parties are responsible for informing each other and therefore this notification must be done in written form and through one of the means of communication specified in the contract between the two parties.
8. Cancellation and refund rights
8.1. It is not possible to cancel the continuation of the process of doing the applicant's affairs, after the approval of the project, except with the consent and approval of the first party.
8.2. Refunds are only possible if the first party is not successful in the applicant's business process.
9. Contract duration
9.1. The cooperation agreement will be valid as long as the parties do not wish to terminate it.
10. Force Majeure
10.1. In case of force majeure, the parties won’t count the contract days, and suspend the project clauses and other legal clauses between them until the situation returns to normal.
11. Contractual penalty
11.1. Violation of the provisions of these General Terms and Conditions by either party shall include a contractual penalty and the parties shall have the right to pursue and take appropriate action through the competent authorities.
12. Termination of the Contract
12.1. Termination of the contract is possible at any time, without restriction or need for explanation, by the parties and in writing and notification by the parties to each other.
12.2. Any party wishing to terminate the contract must notify the other party at least 15 days before the date of termination.
12.3. If the parties wish to terminate, they must fulfill their obligations in full before terminating the contract.
12.4. If the second party wishes to terminate the contract, his annual membership fee on the first party platform will not be refunded.
13.Protection of information and data
13.1. The first party undertakes to protect all information, documents and records of the second party and its applicants in accordance with EU Information Protection Laws, and also to use this information only in accordance with the specified framework for the cooperation and conduct of the applicants.
13.2. In order to protect the information and data of the first party, the second party undertakes to comply with all laws in accordance with the EU statement on the protection of information and data and to apply in matters related to cooperation with the first party and its applicants.
14.1. Reviewing and approving the project is allowed only by the first party, and if for any reason the first party does not approve the project, it means that the project has not been accepted and certainly things will not be done by the first party.